Who we are

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When you use the Site, you are consenting to the practices set forth in this Privacy Policy. Your IP Address: We use your IP address to help diagnose problems with our server and to administer the Site. Your IP address is used to help identify you and to gather broad demographic information about you and assist in the detection of fraud and we may pass this information to the police.

As an authorised ticket agent, Cokobar sells tickets on behalf of the venue or promoter that produces the event for which you buy a ticket. We refer to the venue or promoter from whom we obtain tickets to sell to you as our “Event Partner”. Your personal information is shared between Cokobar and its Event Partner for the particular event for which you are buying tickets in accordance with Cokobar contractual relationship with its Event Partner.

Opting Out: You may opt out of Cokobar’s mailing lists at any time, even if you have previously indicated your consent. Simply click the ‘Unsubscibe’ button att the bottom of one of our mailings or you can contact Cokobar at Please type “Unsubscribe” in the subject line.

Information Collected

Information We Request Directly From You: Our Site’s registration forms, order forms, surveys and contests require you to give us personal information (like your name, address and/or email address). If you are ordering tickets, you will be asked to provide financial information (like your account or credit card numbers).

How We Use Contact Information: Your personal information is used by us to contact you by post, phone or by electronic mail, when necessary in connection with transactions entered into by you on the site. From time to time,Cokobar or its Event Partner may contact you by post or by electronic mail with information or offers regarding upcoming events, products or services. If you do not wish to be contacted by Cokobar about upcoming events, products or services, please contact Cokobar at Please type “Unsubscribe” in the subject line. You can also send your request by post to us. If you wish to unsubscribe from Cokobar’s Event Partner mailings, please utilise the unsubscribe feature on all communications or consult their Privacy Policy for further details.

How We Use Financial Information: Financial information that is collected is used to authorise payment and bill you for products and services. When you make a purchase on the Site, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies, banks and the companies that handle shipping on our behalf. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Except as provided above, we will not share financial information with third parties without your prior consent.


A cookie is a small file that is automatically issued to your computer when you enter our Site and which is stored by the browser on your computer’s hard drive. Cookies identify your computer, not the individual user of your computer. Cookies store some basic information that helps us to identify if you have visited the Site before and if you have provided us with some personalised information. Our Site uses cookies to keep track of what you have purchased. We use cookies to deliver content specific to your interests, to save your password (if you have supplied us with one) so you do not have to re-enter it each time you visit our Site, and for other purposes, such as informing you that you may have made multiple bookings for specific events on our Site. You can disable cookies or set your browser to alert you when cookies are being sent, but if you choose to do so you may not be able to access some areas of the Site.

Transfer of Data

Transfer of Your Personal Information and Financial Information Outside Of The EEA: From time to time, we may transfer your personal information and/or financial information to a company within the CokobarNetwork or one of such company’s agents or contractors in order to improve our services or to assist our security, credit risk or fraud protection activities. Whenever we transfer your personal information or financial information to countries outside of the European Economic Area, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by the UK’s Data Protection Act.

Transfer of Personal Information In Event Of Sale Of CokobarOr Its Assets: In the event that Cokobar was sold, or transferred some of its assets to another party, your personal information could be one of the transferred assets. If your personal information is transferred, use of your personal information would remain subject to this Privacy Policy. Your personal information will be passed on to a successor in interest in the event of a liquidation or administration ofCokobar.

Third Parties and Disclosure

Depending on your selection when you purchase a ticket, your personal information may also be provided to carefully selected third parties that may contact you by post or electronic mail with information or offers regarding their goods and services. In consenting to this policy, you are indicating that you are happy for those third parties to contact you.

You should be aware that we may release your personal information or financial information when we believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which you transacted with Cokobar, or to protect the rights, property or safety ofCokobar, users of the Site or others.

This Site may contain links to other Sites. Cokobar is not responsible for the privacy practices or the content of such web sites or for the privacy policies and practices of other third parties, and so you should be careful to read those Sites’ privacy policies independently.

Security and Confidentiality

This Site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128 bit industry standard Secure Server Software (SSL) for your transactions with us. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. If you have any questions or concerns about this privacy statement, you can contact us Please note that any customer query regarding a current or past booking cannot be dealt with through this link. Please use the GDPR Compliance Statement The EU General Data Protection Regulation (GDPR) is a privacy and data protection regulation in the European Union effective from May 25 2018. The GDPR imposes new obligations on organisations that control or process personal data and introduces new rights and protections for EU citizens. We are committed to ensuring that your privacy is protected and we strictly adhere to the provisions of all relevant Data Protection Legislation, including GDPR, ensuring all personal data is handled in line with the principles outlined in the regulation that state: Personal data shall be: Processed lawfully, fairly, and in a transparent manner in relation to the data subject Collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed accurate and, where necessary, kept up to date kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed. Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organisational measures. Cokobarrespects our customer rights to data privacy and protection and as such we have revised our internal policies, procedures, working practices in order to meet the requirements of the GDPR. We place a high priority on protecting and managing data in accordance with accepted standards and indeed helping our customers utilize our products and services to the same end.Cokobar is committed to compliance with the GDPR as both a processor and controller of personal data and have established a working group to manage our GDPR implementation project and ensure compliance on an ongoing basis. Further information is available within our privacy policy and our website terms.

Your Rights and Choices

You have the right to request the deletion of your Personal data stored by us. If you are a registered User, you can do this by sending an email to to request the deletion of your Personal Data. You have the right to amend and correct your information by logging into your account, selecting edit profile and updating your information directly from within your account. You have the right to stop receiving marketing campaigns by unsubscribing from any of the emails we send you or contact us at

If you have any further questions please contact us.